At Total Sport Solutions (TSS), values are more than a mission statement; they are the backbone of every decision, every project, and every client interaction. Our founder, Ian Lintott, is deeply committed to a set of core values—excellence, integrity, honesty, and putting the client first—that guide our approach to business. These principles do not just define our identity but actively drive our growth and innovation.
Excellence as a Non-Negotiable
In our line of work, the aim is not just to meet expectations but to exceed them. As Ian shares, “Our goal is and always will be to deliver excellence for the client.” This philosophy influences our operations and client relationships, as we commit to delivering top-quality installations, no matter the circumstances. Ian emphasizes, “If it means that we're over budget, that's what we are...we're not going to cut back on the quality.”
This unwavering commitment to excellence fosters trust with our clients. By prioritizing quality over shortcuts, TSS has built a reputation for reliability and high standards, enabling us to retain clients and attract new ones. Our installers and project teams are encouraged to address issues promptly and without hesitation. This proactive approach not only maintains quality but also stimulates internal innovation as we continuously refine our processes to improve both our client outcomes and our operations.
Client-Centred Integrity
A cornerstone of TSS’s approach is prioritizing the client’s needs above all else. Ian believes strongly in a service-first mindset, stating, “We don’t sell, we provide...we steer [clients] in the direction of what’s best for them and their situation, regardless of how it impacts Total Sport Solutions.” This perspective ensures that our relationships are built on trust and mutual respect, which are vital for sustained growth.
By committing to a client-centered approach, TSS constantly innovates in how we interact, serve, and respond to our clients. When clients feel valued, they become our advocates, and their feedback often drives us to explore new solutions and make improvements.
Building a Team Around Shared Values
A significant factor in our ability to uphold these values lies in the strength of our team culture. Ian highlights the importance of hiring “A players”—team members who believe in the company’s vision and demonstrate dedication to their work. He points out, “We have a really good culture...people are here because they want to be here. They believe in what we’re doing.”
At TSS, we foster a team environment where everyone is encouraged to take responsibility, support each other, and embody our shared values. This cooperative environment not only enhances job satisfaction but also sparks creativity and innovation, as team members actively contribute to solving problems and improving outcomes.
Cultivating a Culture of Growth Through Values
In recent years, Ian has reshaped job descriptions and internal metrics to reflect our commitment to quality and client satisfaction rather than rigid adherence to budgets. This shift has opened up a culture of growth, where the focus is on delivering excellence and learning from each experience.
“We have good days and bad days,” Ian admits, reflecting on the real-world challenges of maintaining high standards. “But it is the consistency in our values that keeps us moving forward and improving.”
At TSS, our values don’t just represent who we are today but guide who we strive to become. As we continue to grow and innovate, we invite you to connect with us, explore our services, and discover how our values can create value for you. Visit our website and reach out to learn how we can bring excellence, integrity, and innovation to your next project.
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